Job Description

As a Live Chat/Customer Service Representative, you will be responsible for providing outstanding service and support to our customers via live chat. Youll help troubleshoot issues, answer questions, and ensure that customers have a positive experience with our products or services.Key Responsibilities:Respond to customer inquiries and resolve issues through live chat, email, and phone as needed.Provide prompt, clear, and courteous assistance on a wide range of customer service issues, including product information, account management, and troubleshooting.Maintain a positive and empathetic demeanor with customers, ensuring their satisfaction.Accurately document and track customer interactions using our customer service platform.Work closely with the support team to escalate complex issues and follow up with customers to ensure resolution.Provide product recommendations and support to drive customer engagement.Follow established processes and procedures to ensure consistency in service delivery.Stay up-to-date on product knowledge and customer service best practices.Required Qualifications:1+ years of experience in a customer service or support role, preferably in a live chat environment.Excellent written communication skills with a friendly and professional tone.Strong problem-solving abilities and the ability to think critically in high-pressure situations.Ability to multitask and manage multiple chats simultaneously.Comfortable using live chat software, CRM systems, and other customer service tools.A high level of patience, empathy, and attentiveness to customer needs.Basic technical knowledge to assist with product-related issues.Preferred Qualifications:Experience with live chat platforms (e.g., Zendesk, Intercom, Freshchat).Previous remote work experience.Familiarity with e-commerce platforms and order management systems.Bilingual (English/Spanish) is a plus.Benefits:Fully Remote Work: Enjoy the flexibility of working from home.Flexible Hours: Set a schedule that works for you.Competitive Compensation: Competitive pay, with the potential for bonuses based on performance.Professional Development: Training and growth opportunities in customer service and product knowledge.Health & Wellness Benefits: Access to health benefits (if applicable) and employee perks.
recblid q7f2ngzzj2yliutkjjm80qhfwqtb0f

Audacy, Inc USA

Job Tags

Remote job, Work experience placement, Flexible hours,

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