Job Description

In-Home & In-Store Appliance Solutions Specialist at Best Buy summary:

The In-Home & In-Store Appliance Solutions Specialist engages customers to understand their needs and provides expert recommendations for premium appliance products. They coordinate sales, delivery, and installation both in-store and at customers' homes, ensuring customer satisfaction through post-sale support. This role also involves managing product knowledge, sales forecasting, and maintaining department organization within a local market of stores.

As an Appliance and Installation Sales Specialist, you’ll engage with customers to understand their needs, preferences and budget while providing expert service and recommendations, both in stores and in their homes. You’ll provide expertise and design proposals to customers seeking premium appliance solutions. You’ll then ensure products are delivered and installed, including post-sale support and follow-up. You’ll also partner with outside sales to coordinate all aspects of each project from beginning to end. In this role, you’ll work across a local micro-market of Best Buy stores.

What you’ll do

• Maintain expert-level knowledge of all products in the appliance category, including specifications, features and benefits
• Achieve appliance sales targets
• Resolve customer inquiries, complaints and returns in a professional manner
• Provide regular sales forecasts and reports to management, including customer feedback and market trends
• Prioritize activities based on urgency and importance, set realistic deadlines, and use available resources to manage time effectively
• Maintain appliance department merchandizing and organization

Basic qualifications

• 2 years of customer relationship management experience or military service equivalent
• 2 years of experience building complex solutions in sales, customer service or related fields
• 2 years of sales experience in specialty products, luxury brands, custom design or premium products or military service equivalent
• Current, valid driver's license
• Be at least 21 years of age
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

• Previous experience driving strategic business initiatives
• 2 years of experience in project management
• 2 years of leadership experience in business, military or related fields

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer. #PIQ1

Position Type: Full timePandoLogic. Category:Sales, Keywords:Sales Representative, Location:Three Forks, MT-59752

Keywords:

appliance sales, customer service, installation coordination, in-home consultations, sales forecasting, premium appliances, product expertise, project coordination, post-sale support, merchandising

Job Tags

Local area,

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