Genesys Developer Job at Tata Consultancy Services, Plano, TX

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  • Tata Consultancy Services
  • Plano, TX

Job Description

Job Description

Skill: Genesys Developer

  • 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
  • Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
  • Configure and troubleshoot Genesys software and hardware components.
  • Integrate Genesys with Third-party applications and Systems.
  • Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
  • Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
  • Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
  • Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
  • Strategy Development: Experience developing and deploying strategies in Genesys.
  • Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
  • Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
  • Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
  • Working experience on Major Genesys and NICE platform upgrades.
  • Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
  • Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
  • Experience with call recording platforms (NICE, Genesys IR).
  • Experience with Genesys Cloud APIs, SDKs and development tools.
  • Knowledge on Genesys Cloud security features.
  • Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

  • Strong and confident knowledge in Contact Center network topology.
  • Coordinate with other tech partners like Avaya, network partners and product vendors.
  • Knowledge in Siebel CRM Application Integration.
  • Familiar with Agile methodologies and related process.
  • Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
  • Ability to trace and analyze call flows within Genesys strategies.
  • Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
  • Strategy Development: Experience developing and deploying strategies in Genesys.
  • Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
  • Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
  • Excellent problem-solving skills.

Job Tags

Work experience placement, Remote job,

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