The Front Desk Agent will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing
· Greet guests, verify their reservations, and facilitate a smooth check-in and check-out process, which includes processing payments and providing invoices.
· Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.
· Assist guests with various requests, such as providing information about resort facilities and services, arranging transportation, and making recommendations for local attractions and dining.
· Answer phone calls and respond to emails promptly, addressing inquiries, taking reservations, and providing information as needed.
· Distribute room keys and access cards securely, ensuring proper identification and authorization.
· Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction.
· Maintain a secure and safe environment by monitoring guest access, following safety protocols, and reporting any security or maintenance issues to the appropriate department.
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