Job Description

Job Description

Job Title: Business System Analyst- OMS

Location: Columbus OH, 43230

Duration: 6+ Months

Job Type: Temporary Assignment

Work Type: Remote

Pay Rate: $60.00-$65.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

JOB DESCRIPTION

Key Responsibilities

• Collaborate with business stakeholders, solution architects, and development teams to design, document, and analyze tax and OMS business processes.
• Define and validate integration specs between Manhattan OMS, Vertex O Series, and SFCC for seamless order flow and tax calculation.
• Work with the Vertex implementation team to implement and validate tax rules, jurisdictions, exemptions, and returns processing.
• Participate in integration design meetings and create documentations as needed
• Translate business requirements into functional and technical specs of development teams.
• Support system testing (SIT/UAT), debug defects, and schedule issue resolution across various teams.
• Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream systems such as ERP (e.g., SAP).
• Assist in end-to-end process documentation and operational handover materials.
• Provide support for continuous post go-live fixes, defect triage, and production issue analysis.
• Evaluate integration performance, identify bottlenecks, and recommend optimization opportunities across OMS-Tax-Web flows.
• Ensure tax configurations and order flows meet compliance standards and audit requirements, coordinating with Finance/Tax teams as needed.
• Provide knowledge sessions, training materials, and walkthroughs for business users and support teams post go-live.

Required Qualifications

• 5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS implementations.
• Practical experience of integrating with Order Management Systems (preferably Manhattan OMS).
• Knowledge on Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara, Thomson Reuters).
• Experience of working with REST/SOAP APIs, middleware (iPaaS), and integration mapping.
• Strong skills in requirements gathering, functional documentation, and process flow design.
• Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI).
• Understanding of retail order lifecycle, taxation logic and payment flows.
• Experience with Agile/Scrum methodology, JIRA/Confluence and version control (e.g. Git).
• Ability to work in cross-functional teams (developers, QA, infrastructure, vendors).
• Analytical, troubleshooting, and communication skills.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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