Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

ckgxN0ZtUFo4aCtHZlovSklhWWoya1pLWFE9PQ==
  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Remote job, Full time, Part time, Currently hiring,

Similar Jobs

CorDx

Supply Chain Director Job at CorDx

 ...focused on pushing the limits of innovation and supply in global health. With over 2,100 employees across...  ...solutions to some of the most critical questions in healthcare. Job Type: Full time Job Title: Supply Chain Director Location: Onsite - Atlanta Job... 

JCW Group

Senior Trust Officer Job at JCW Group

 ...JCW is recruiting for an experienced Trust Officer to join a highly respected boutique trust and wealth management firm. This is a client-facing fiduciary role responsible for administering complex personal trust accounts and delivering tailored estate planning solutions... 

Eleos

Trust Officer Job at Eleos

The Trust Officer will be responsible for interacting with all clients, whether retained by the Bank for investment asset management or trust administration. Perform and/or assist Trust Officer(s) in the general administration of trust accounts as assigned, and perform... 

C&W Services

Seasonal Worker Snow Removal Payload Operator Job at C&W Services

 ...C&W Services is recruiting individuals for Seasonal Job Opportunities. This is a Snow Removal /ON CALL position during the winter season. The individuals selected must have a reliable mode of transportation or be MBTA accessible, be comfortable with the on call schedule... 

Best Buy

Showroom Sales - Customer Service Job at Best Buy

 ...furniture showroom, youll provide excellent customer service and meet sales quotas for our business....  ...Basic qualifications ~ Ability to work successfully as part of a team Preferred...  ...our people thrive at work and at home. We offer generous benefits that address...