Job Description

The Vice President Information Technology is a senior leadership role and critical member of the company that will work with all stakeholders to align priorities and initiatives with key business objectives and ensure the blueprint continues to be designed with the most current software versions for the enterprise and the technical services center within the company’s repair operation. The Vice President of Information Technology will provide strategic direction for the organization’s technical infrastructure and security, including hardware, software, servers, databases, storage solutions, networks, audiovisual equipment, and physical facilities, in support of critical business operations. This position is responsible for maintaining comprehensive architecture documentation and the associated inventory lists. This person will be hands-on with the IT and the IS teams and drive the execution of initiatives that ensure uptime and operations productivity for overall IT and IS security and efficiency infrastructure, including installing, configuring, and managing the software, hardware, and networks. This position will be engaged as the IT/IS Lead for New Product Integrations/Introductions. This position will also have the responsibility and oversight of the Information Systems Applications and Informatics Department to contribute, influence, and drive the company’s organizational vision through the strategic enterprise full life cycle management of all revenue cycle, ERP, and customer-facing applications. This department evaluates the business needs and associates internal and external customer requirements, develops and implements technical solutions accordingly to enable the company’s business and strategic growth trajectory. Directs and designs he use and usability of systems to collect, aggregate, and report data to achieve regulatory requirements and efficiency. Responsible for end-user education, adoption, optimization, and training of applications.

• Key Responsibilities: Enterprise Architecture & Disaster Recovery Planning

o Responsible for establishing the company’s IT Architecture practice, and the adoption of architecture and standards methodology including development of departmental roadmaps and project portfolios for IT systems architecture

o Responsible for maintaining the most current software versions for the enterprise the the technical services center within the repair unit of the company.

o Maintains comprehensive architecture documentation and the associated inventory lists

o Manage the development and delivery of IT standards, best practices, architecture, and systems to ensure information security across the enterprise

o Develop, schedule, test, and communicate the IT Disaster Recovery plan and procedures

o Communicate the architecture to the stakeholders and collaborate and coordinate with IT in the formalization and adoption of IT standards and procedures

• IT Infrastructure & Security

o Oversee the selection, development, deployment, monitoring, maintenance, and enhancement of the company’s technology infrastructure for overall ownership including installation, configurations, asset lifecycle management

o Responsible for creating, maintaining, and managing again capital and operational budgets for IT infrastructure and security

o Monitor performance and maintenance of systems including new releases, upgrades, models, patching, etc.

o Ensure system and cyber security with correct level of access controls, backups and firewalls, multi-factor authentication, operating within NIST guidelines

o Manage and support scheduled and emergency maintenance windows, lead Change Control Board o Ownership of LAN, WAN, VLAN, EDI, and other data communication systems including Active Directory

o Maintain and build internal technical documentation, manuals, and IT policies

o Manage outages and troubleshoot reported issues through the company’s help desk ticketing system o Configures and manages on premise network, applications, unified communications, audio/video, and disaster recovery failover for multiple location

o Oversees daily operations of infrastructure and IT Help Desk team including management, training, and mentoring

o Develop and maintain SOPs

o Facilities support responsibility for management network drops, heat map, and associated security and IT infrastructure including time clocks with biometrics and security badging system

• Additional Responsibilities: This position will also have the responsibility and oversight of the Information Systems Applications and Informatics Department to contribute, influence, and drive the company’s organizational vision through the strategic enterprise full life cycle management of all revenue cycle, ERP, and customer-facing applications. This department evaluates the business needs and associates internal and external customer requirements, develops and implements technical solutions accordingly to enable the company’s business and strategic growth trajectory. Directs and designs the use and usability of systems to collect, aggregate, and report data to achieve regulatory requirements and efficiency. Responsible for end-user education, adoption, optimization, and training of applications.
• This position will engage as the IT/IS Lead for New Product Integrations/Introductions.
• Other duties as assigned, including but not limited to support activities spanning multiple business units: equipment sales, repair sales, field services, and Asset Lifecycle Management programs.
• Key Competencies: Understanding of Microsoft 365 Licensing administration and best practices
• Knowledge of effective access controls, authentication, password management, DNS, public key infrastructure, Windows servers, network mapping, and network protocols.
• Technical acumen including but not limited to: IT infrastructure, AWS cloud, application development languages, tools and frameworks, database technologies, web technologies, network architecture, enterprise architecture and directory services.
• Security technology acumen and experience including but not limited to: firewall, intrusion detection, cyberattack tools and defenses, encryption, certificate authority, web filtering, antimalware, anti-phishing, identify and access management, multi factor authentication
• Cybersecurity and knowledge of system security including intrusion detection systems
• Microsoft application suite (Power Apps, Business Intelligence, Outlook, Word, Excel, Access, PowerPoint, SharePoint) or similar software
• Ability to work in a fast-paced environment, effectively balancing multiple activities.

• ADDITIONAL SKILLS: Excellent oral and written communication
• Possesses a functional understanding of artificial intelligence (AI) concepts and their applications in information security, including threat detection, vulnerability assessment, and incident response.
• Analytical and problem-solving skills
• Ability to work under indirect supervision
• In-depth understanding of information technology topics.
• Stays current in technology trends and proactively provides technology recommendations
• Effective interpersonal skills and collaborative management style to include teamwork and team building ability
• Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills
• Flexible in a fast-paced dynamic environment with shifting roles and responsibilities
• Broad understanding of coding and programming languages
• Experience with database design and data modeling
• Extensive knowledge of the software development process and corresponding technologies
• Excellent understanding of design patterns and architectural styles
• Proficient knowledge of the operation and development designs of agile software

Required Qualifications:

• Bachelor’s degree in computer science, Computer Engineering, Management Information Systems, or other degree. Prefer Master of Science
• Experience in Microsoft Azure, Office 365, Microsoft Server, VM (Hyper-V, Azure), SQL Server, and DevOps Administration
• CompTIA A+ / CompTIA Security+ / CompTIA Cloud+ / ISC2 CCSP / EC-Council CCSE Certification
• Microsoft MCSA, MCSE, or MCITP certifications preferred
• Experience with Microsoft 365 Exchange Online administration/configuration/troubleshooting (domains, policies, transport rules, etc.)
• In depth Microsoft 365 configuration and administration for MS Teams/OneDrive/SharePoint
• Proven experience as a system administrator or network administrator
• Minimum of 6 years of previous experience related to IT Management or technology solutions architecture
• Experience directly managing teams including non-exempt and exempt individual contributors to exempt managers of teams
• Experience as a senior director or vice president level of IT

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