Job Description

Our client is seeking an ISP Network Engineer to serve as a technical leader and escalation point for complex network incidents and customer issues. This role is responsible for advancedtroubleshooting, lab-based replication of network events,and driving resolution of service impacts across our infrastructure. In addition to network support, the engineer contributes to the design, roadmap, and implementation of Ethernet, IP transport, and management networks. This position works cross-functionally with Product Management, Engineering, and Service Delivery teams to create, enhance, and support scalable, high-performance services. This role requires a hybrid schedule (3 days/week onsite) in Pittsburgh.

Responsibilities:

• Monitor and analyze network performance and operational anomalies affecting end-customer connectivity.
• Serve as high level of escalation for customer technical support and NOC-reported alarms.
• Administer ISP core infrastructure, includingJuniper and Nokiarouters, DNS, web servers, and email servers.
• Design and implementcustomer IP/Transport networksolutions including routers,switches, and firewalls.
• Lead and manage complex networkprojects, including hardwarespecification, testing, proof-of- concept development, and scheduling.
• Document and trainService Operations teamson network systemsand operational procedures.
• Develop enterprise-grade ISP and ManagedService solutions tailoredto customer requirements.
• Partner with SalesEngineering to streamline project workflows and engage with stakeholders on solution design and implementation.
• Support the development and launch of new network products and services.

Requirements:

• Bachelor's degree in relevant field and/or relevant professional certifications.
• 5-7+ years of telecommunications network engineering experience.
• Strong understanding of optical fiber characteristics and IP transport principles.
• Ability to explainand communicate complextechnical information to both technicaland non- technical stakeholders.
• Expertise in troubleshooting and resolving complexnetwork issues.
• Advanced experience with scripting or programming languagessuch as Python.
• Experience with networkautomation platforms and processes highlydesired.

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