Job Description
- Convenient Working Location (5min walk from nearest MRT)
- Excellent pay package with good benefits
- International company with strong potential for career progression
As the Store Manager you will be leading, coaching and motivating the store team while being responsible for the daily operations.
While representing the brand DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your personal and team’s targets meeting the assigned KPIs and sales goals.
JOB DUTIES & RESPONSIBILITIES
Sales Management and Business Development
Demonstrate sales leadership by playing an active role on the floor
Continuously motivate sales team to meet assigned sales and goals
Suggest in-store events and incentives to grow customer base, with emphasis on building local market
Uphold excellent customer service and monitor staff performance to maintain service level
Provide recommendations to Retail Director to drive sales for product category and clientele
Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy
Act as brand ambassador to strengthen/build relationships and sales with VIP clientele, repeaters and new customers
Work with SEAA Marketing team to implement in-store marketing activities
Inventory Management
Ensure proper inventory mix matching to market needs and following Retail Manager instructions
Review merchandise assortment regularly. Plan and take action to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
Instruct and guide staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales
Staff Management
Support in hire, evaluate, train, and discipline the staff consistent with Company policies
Calculate commission and incentives for the sales team
Motivate, coordinate and coach the staff on the floor to achieve sales goals
Support individual staff development and communicate ideas to Retail Manager and SEAA
Management
Promote and maintain harmonious staff relations
Identify individual and team training needs and communicate them to Retail Manager and SEAA Management
Supervise staff and enforce Company policies while adhering to proper procedures for disciplinary action
Proper management of staffing roster for store coverage
Coach and train newly-joined staff
Administrative Management
Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to Store Manager, Retail Director and SEAA Office
Take necessary actions to effectively control costs and ensure efficient operation in the store
Implement and support all security measures
Effective utilization of Retail Pro and its inventory management functions
Discuss with Retail Director, Merchandising Manager to ensure appropriate assortment for the store
Provide monthly qualitative and quantitative business/HR reports as stipulated
Maintain good communication with SEAA teams, mall office, related outside parties
Visual Merchandising
Ensure that VM is consistent with Company standards to maximize sales and merchandise turnover
Review in-store and window VM weekly in line with the given instructions
Work with the Retail Director and Zone VM on installation of new window display and product launches
KEY REQUIREMENTS & COMPETENCIES
Minimum 5 years of related experience in retail/luxury industry
2 years of managerial experience
Strong in commercial and customer service mindset
Outgoing, dependable, and pro- active team player
Good organizing and follow up skills
Excellent interpersonal, communication and networking skills
Ability to generate trust among both coworkers and clients
Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
Proficient in MS office, CRM and retail tools
Interested candidates may email their updated resume to gareth@quantumcareer.com
#J-18808-Ljbffr QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.
Job Tags
Local area,