Job Description

Solid Organ Transplant Program Manager

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Job Summary

• UM Health Transplant Center is the largest and most experienced transplant center in Michigan. The Transplant Center encompasses our adult kidney, pancreas, liver, heart and lung transplant programs as well as pediatric kidney, liver and heart transplant programs. In addition, we have two living donor programs serving both adult/peds kidney and adult/peds liver patients.

• The Solid Organ Transplant Program Manager is responsible for managing the administrative systems and operational activities of assigned Transplant Center Solid Organ Transplant Programs. This includes leading people, processes, technology, and projects to achieve the program?s strategic goals, integrating program operations across the enterprise, including outreach clinics and state-wide partnerships.

• The role requires a commitment to excellence and the ability to adapt in a complex healthcare environment

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities *

Organizational Relationships:

• Has a direct reporting relationship to the Transplant Center Administrator

• The TC Solid Organ Transplant Program Manager partners with the assigned transplant program(s) medical and surgical physician directors to achieve program goals and objectives

Key responsibilities:

Program Operations Management:

• Serve as program lead for assigned solid organ transplant programs

• In partnership with program physician/clinical leadership, manage and coordinate program operations including clinical, quality, and operational activities and meetings

• Work with clinical operational partners to enhance patient satisfaction, access, quality and safety, and resource utilization while ensuring regulatory compliance with OPTN, UNOS, CMS, and TJC

• In partnership with center and program leaders, plan, lead, and facilitate program meetings and retreats to review performance metrics, develop program plans, resolve issues, and identify areas for improvement including program market strategies

• Lead the development and implementation of new systems, policies, and clinical protocols. Own and maintain program policies in Policy Stat.

• Develop and maintain accurate program marketing and educational materials

Regulatory Compliance:

• Lead, plan and facilitate program preparation for regulatory reviews and site visits

• Ensure systems for regular audits, ensure compliance with standards and communicate and implement regulatory changes, design faculty and staff education and training as appropriateProcess OPTN key personnel changes for the assigned programs

• In partnership with center leaders, directors, TC quality, and subject matter experts, coordinate and prepare responses and corrective action plans to regulatory inquiries

Quality Assurance/Process Improvement:

• Drive Quality/Lean initiatives and interdisciplinary program development aligned with program and center goals

• In partnership with operational leaders in the clinical segments, develop and implement projects to enhance service delivery and meet operational targets

• Prepare SBAR and A3 reports, facilitating problem resolution and improved communication

Reporting and Analysis:

• Provide timely projections, assessments, and audit findings and facilitate review and action planning based on results

• In partnership with center and program leadership, develop program annual activity budgets and variance reporting

• Create program review process and annual report highlighting program strengths, challenges, and improvement efforts. Assist in the development of the Transplant Center Annual Report.

• Develop clear, data-driven proposals to leadership, addressing issues and resource requests logically and cost-effectively

Workplace Culture:

• Commit to enhancing workplace culture and belonging while creating an ideal environment for faculty and staff. Participate in efforts to improve faculty, staff, patient, and referring provider satisfaction, engagement, and connection.

Collaboration:

• Support Transplant Center activities as assigned; Represent the Transplant Center in various projects across the clinical enterprise, collaborating with stakeholders across the institution and broader statewide system.

Required Qualifications *

• Master's degree in a business, healthcare, nursing, or related field (i.e.; MBA, MHSA, MPH, MSN, MS, etc.)

• 2-3 years healthcare experience, preferably in clinical operations

• Strong multitasking, organizational, and problem-solving skills

• Effective communication and interpersonal skills, emphasizing customer service

• Ability to work independently and collaboratively in a diverse environment, experience working with clinicians

• Demonstrated commitment to enhancing workplace culture and belonging

Desired Qualifications *

• Project management and process improvement experience in clinical operations

• Knowledge of CMS, UNOS, OPTN, and Joint Commission standards

• PMP or other relevant certification

• Transplant experience

Work Schedule

40 hours - M-F - Dayshift

Work Locations

Ann Arbor, MI

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes ( .

Additional Information

• Hybrid role requiring regular onsite presence as driven by the requirements of the role (minimum 40% effort onsite)

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

267245

Working Title

Solid Organ Transplant Program Manager

Job Title

Business Proc Consultant Sr

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Transplant Center

Posting Begin/End Date

8/11/2025 - 9/08/2025

Career Interest

Information Technology

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