Job Description

The Inside Sales Representative is responsible for taking technician recommendations, gauging them for plausibility and following up in a timely manner. The inside sales representative is responsible for working cross-functionally to develop proposals for customers. This person owns the repair proposal process and guides the customer through the best options. The inside sales representative should follow up on all active proposals. Drive sales in assigned territory through outbound efforts to engage, grow and retain customers. Manages sales process via calls, email, web chats to develop and grow relationships with customers to achieve channel sales goals and program goals. Assist customers with pricing and availability, order processing and order status. Resolves issues by working with the customer, territory sales team, and/or any pertinent internal departments. Acts as liaison between customers and service operations team. Delivers sales presentations and product updates to service sales team and senior sales manager. Providing customers with product details – features, benefits, competitive comparison. Assisting with the promotion of new product launches. Guiding customers to utilize tools available to confirm correct product. Continually driving engagement of our customers to all applicable resources and programs. Reviews resources and business-building tools available for our partners to assist in their success. Promotes channel programs and benefits of participating in these programs. Inform and educate on promotional opportunities available to customers to enhance relationship and continue to foster and grow sales. Other Duties as assigned and the following. Minimum Qualifications: High School Diploma or GED, 2 years' in a customer facing environment. Preferred Qualifications: Associate degree, 3 - 4 years’ experience in a customer facing environment. Knowledge, Skills and Abilities: Excellent written and oral communication skills. Effective presentation skills. Strong problem-solving skills. Ability to work independently. Ability to make decisions in the best interest of the customer and the company. Ability to multi-task and prioritize activities according to importance and urgency. Ability to take initiative and work proactively. Ability to react well under pressure. Ability to perform and comprehend basic business and financial calculations. Demonstrated accuracy and thoroughness. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

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