Job Description

Knoxville, TN | Sr. Business Analyst | Full-time

We are actively recruiting a Senior Business Analyst for our client in Knoxville, TN. This is a contract opportunity that will require working onsite in Knoxville. This role requires a driven and detail-oriented analyst who can partner effectively at all levels of the organization, lead projects, drive results, and proactively identify and resolve problems. The Senior Business Analyst will maintain productive relationships with stakeholders, built on a detailed understanding of operations, processes, people, systems, and priorities. This individual will act as a trusted advisor to elicit stakeholders requirements for technology changes to systems, data, processes, and workflows.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Responsibilities:

• Develop business analysis plans that identify deliverables and activities that add value and drive speed to value.
• Build a detailed understanding of technology platforms, including features, configurations, interfaces, data models, and usage.
• Elicit detailed business requirements, use cases, process flows, and other artifacts.
• Create documentation to support estimation, technical approach, and delivery of projects.
• Contribute to the library of artifacts and processes used to capture requirements and execute projects.
• Collaborate with internal and external resources to develop labor estimates and conduct gap analysis.
• Manage multiple competing priorities through effective organization and communication.
• Report on technical issues and make recommendations during execution.
• Identify opportunities to improve business practices and efficiencies.
• Practice knowledge transfer and foster change management.

Required Skills:

• Exceptional written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Stakeholder analysis and workshop facilitation skills.
• Ability to create wireframes, process flows, user personas, and other clarity-driving documents.
• Collaborative and teamwork-focused work style.
• Demonstrated success on large projects.
• Ability to work under tight deadlines and manage detail-oriented tasks.
• Ability to communicate and influence at all levels of the organization.
• Experience with waterfall, agile, and hybrid project management approaches.
• 5 years of experience as a business analyst in an IT organization.
• Experience managing senior stakeholder relationships.
• Familiarity with the following technologies:
• PC/Laptop hardware
• Windows 10/11 operating systems
• MS Office Suite (Office 365), SmartSheet, Visio, Jira
• Teams, Figjam, Confluence, Webex
• InforGHR, Workday, Oracle, Icertis, Epiq

Preferred Skills:

• CBAP or equivalent certification.

Equal Opportunity Employer/Veterans/Disabled

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