Job Description
Company Description
We are looking for a Security Manager to join the re-opening of the famed Delano Miami Beach.
Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.
Job DescriptionActs as an ambassador of the venue ensuring its safety to all guests and employees
Ensures all security staff is in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations.
Trains, counsels, and coaches the Security team when needed in the performance of their job responsibilities.
Must be prepared to work overnight shifts, if needed, to support continuous security operations and respond to critical incidents.
Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
Communicates with management, VIP hosts & service staff to rectify all customer needs, comments or incidents.
Works cooperatively with all other departments to ensure efficient Security support services are provided as needed.
Adheres to all established policies, procedures, and guidelines.
Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security if there is a potential safety issue
Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
Will be responsible for preparing written reports
Watch alarm systems or video cameras and operate detecting/emergency equipment
Perform first aid or CPR
Provide excellent customer service
Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
Qualifications
High School Diploma or equivalent required
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Proven experience as security officer or guard
Knowledge of legal guidelines for area security and public safety
Familiarity with report writing
Excellent surveillance and observation skills
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum of eight-hour shift.
Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
All your information will be kept confidential according to EEO guidelines.
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