General Summary of Position
Job Summary
MedStar Southern Maryland Hospital Center is currently seeking a Director of Patient Experience to join their leadership team. This Director will drive and foster a culture of patient and family centered care, and service excellence, while improving patient and family experience across the hospital.
Join one of the largest healthcare systems in the Baltimore-Washington metro region also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
* Oversee and assume responsibility for the enhancement and continuous improvement of the overall experience of patients and families throughout MedStar Southern Maryland Center.
* Direct the activity, sets goals and oversees the work of the Patient Experience improvement activities.
* Lead the strategic planning and resource allocation as it applies to service excellence and cultural transformation.
* Document and communicate throughout the organization the shared vision for experience improvement.
* Develop the framework and protocols in which all Patient Experience initiatives will be deployed across MSMHC.
* Develop service, educational, and training programs throughout MSMHC relating to patient experience.
* Strategically develop, refines and improves performance metrics and measurement methods using standardized and customized tools. Consistently measures results.
* Identifies and presents key issues impacting Patient/Family experience for Board and Executive leadership
* Serve as the subject matter expert for service excellence, maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
* Coaches leaders and staff for improved results and execution of best practices and chosen strategies.
* Services as Co-chair of the Patient Family Advisory Committee on Quality and Safety (PFACQS) and the Hospital HCAHPS Committee.
Qualifications:
* Bachelor's degree in Nursing, Health Administration, Public Health, Business Administration or related clinical disciplines required.
* Training in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt required
* 5-7 years Directly related experience, in a hospital environment required
* 5-7 years leadership/managerial experience in health care or equivalent and a proven ability in planning and development of services, project management and leadership required.
Primary Duties and Responsibilities
Minimum Qualifications
This position has a hiring range of $95,014 - $182,124
...Position Type: Remote 8:00AM - 4:00PM- EST candidate Contract Length: 1 month + extension Position Overview: The Technical Architecture... ...college degree required. ~6 years of broad experience in software development, including coding, testing, deployment, and...
...Sales & Customer Service Representative (English & Spanish) Join to apply for the Bilingual Sales & Customer... ...) role at Medical Tourism Corporation . Why Work With Us Embrace a flexible work-from-home environment. Join a company culture that values...
...On-Site School Speech-Language Pathologist Assistant in Venus, Texas Are you a dedicated Speech-Language Pathologist Assistant seeking a rewarding opportunity to make a difference in students' lives? E-Therapy is hiring! Are you currently licensed in Texas? If not we...
...We are seeking an experienced Regional Nurse Consultant to support and oversee the clinical operations of multiple skilled nursing facilities in and around the Kansas City, Missouri area. The ideal candidate is a strong clinical leader with a deep understanding of regulatory...
...client journey Qualifications Strong communication and customer service skills Highly organized with strong attention to detail Comfortable working with online systems and digital tools Interest in hospitality,...