The Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end. Minimum Required: Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.). Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team. Preferred/Optional: Two years’ experience in a healthcare setting working in a reception or billing role. Experience with Health Information Management system. Certifications: Certified Health Access Associate (CHAA) desired. Hours: 6a-6p, 7a-3p, 1p-11p, 3p-11p, 4p-12a, as assigned including weekend shifts as needed. Shift times and days may vary given the nature of casual positions. Wage Range: $16.05 - $21.28. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment.
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