Job Description
Description:
On-Site Diagnostics & Repair: Travel to customer locations to diagnose, troubleshoot, and repair mechanical, electrical, and hydraulic issues on diesel engines, transmissions, braking systems, and other heavy equipment components.
* Preventative Maintenance: Perform routine preventative maintenance, including oil changes, filter replacements, fluid checks, and inspections, to ensure optimal performance and longevity of equipment.
* System Expertise: Proficiently work on and understand various systems, including:
* Diesel engines (Cummins, Detroit Diesel, Caterpillar, PACCAR, etc.)
* Transmissions (manual and automatic)
* Brakes (air and hydraulic)
* Suspension systems
* Electrical systems (diagnostics, wiring, lighting, ECMs)
* Hydraulic systems
* HVAC systems
* Documentation: Accurately complete work orders, service reports, time cards, and other required documentation, detailing services performed, parts used, and recommended future repairs.
* Customer Service: Provide exceptional customer service, communicating effectively with clients regarding diagnoses, repair processes, and timelines.
* Safety: Adhere to all safety regulations, company policies, and industry best practices while performing repairs and operating equipment.
* Inventory Management: Maintain accurate inventory of parts and tools on the service truck, ensuring availability for common repairs.
* Professionalism: Maintain a clean and organized service truck and workspace. Represent the company professionally at all times.
* Continuous Learning: Stay up-to-date with new technologies, repair techniques, and equipment advancements through training and self-study.
Requirements:1. Technical Skills & Knowledge:
* Diagnostic Prowess:
* Expert ability to diagnose and troubleshoot mechanical, electrical, hydraulic, and pneumatic issues on a wide range of diesel and/or gasoline engines and heavy equipment.
* Proficiency in using advanced diagnostic software (e.g., Cummins Insite, CAT ET, Detroit Diagnostic Link, John Deere Service Advisor, OEM-specific tools) to interpret fault codes, perform sensor tests, and monitor live data.
* Strong understanding of wiring diagrams, schematics, and service manuals.
* Engine Systems Expertise:
* In-depth knowledge of diesel and/or gasoline engine components, operations, and common failure modes (e.g., fuel systems, turbochargers, EGR, DPF, aftertreatment systems, cooling systems, lubrication systems).
* Ability to perform engine overhauls, rebuilds, and replacements.
* Transmission & Drivetrain:
* Experience with various transmission types (manual, automatic, automated manual transmissions like Eaton Fuller AMT) and their associated diagnostic and repair procedures.
* Knowledge of differentials, driveshafts, and axle components.
* Brake Systems:
* Proficiency in diagnosing and repairing air brake systems (e.g., ABS, EBS, air dryers, brake chambers) and hydraulic brake systems.
* Understanding of DOT regulations pertaining to brake inspections and repairs.
* Electrical Systems:
* Strong understanding of automotive/heavy equipment electrical circuits, including starters, alternators, batteries, lighting, and CAN bus systems.
* Ability to diagnose and repair shorts, opens, and intermittent electrical problems using multimeters and oscilloscopes.
* Hydraulic Systems:
* Knowledge of hydraulic pumps, valves, cylinders, hoses, and fittings.
* Ability to diagnose and repair hydraulic leaks, pressure issues, and flow problems.
* HVAC Systems:
* Familiarity with automotive/heavy equipment heating, ventilation, and air conditioning systems, including refrigerant handling and leak detection. (EPA 609 certification preferred for handling refrigerants).
* Preventative Maintenance:
* Thorough understanding and ability to perform comprehensive preventative maintenance services (e.g., oil changes, fluid checks, filter replacements, chassis lubrication, routine inspections).
* Welding & Fabrication (Plus):
* Basic welding (MIG, stick) and fabrication skills for minor repairs or modifications can be a significant asset.
2. Tools & Equipment Proficiency:
* Personal Tool Set: Must possess a comprehensive personal set of hand tools, power tools, and specialized tools required for diesel/heavy equipment repair.
* Company-Provided Equipment: Ability to safely and proficiently operate company-provided diagnostic laptops, specialized service tools, air compressors, generators, cranes/hoists (if applicable on service truck), and other shop equipment.
* Mobile Service Truck Operation: Skill in operating and maintaining a large service truck, including organizing parts, tools, and fluids.
3. Licenses & Certifications:
* Driver's License: Valid driver's license with a clean driving record is mandatory.
* Commercial Driver's License (CDL): Class A or B CDL may be required, depending on the Gross Vehicle Weight Rating (GVWR) of the service truck and any attached equipment. Endorsements (e.g., air brakes, tanker) may also be necessary.
* ASE Certifications: Highly preferred, particularly in:
* T2 – Diesel Engines
* T4 – Brakes
* T6 – Electrical/Electronic Systems
* T8 – Preventative Maintenance & Inspection
* L2 – Advanced Engine Performance Specialist (Diesel)
* Vocational Training/Degree: Completion of a recognized diesel technology program or equivalent work experience.
* EPA 609 Certification: For handling refrigerants (if HVAC repair is part of the job).
* Manufacturer-Specific Training: Certifications or factory training from OEMs (e.g., Caterpillar, Cummins, Detroit Diesel, PACCAR, John Deere, Volvo) are a significant advantage.
4. Physical & Environmental Requirements:
* Physical Stamina: Ability to lift heavy objects (up to 75+ lbs), carry tools, bend, stoop, crouch, kneel, climb, and work in awkward positions for extended periods.
* Environmental Adaptability: Ability to work outdoors in various weather conditions (hot, cold, wet, dusty) and in potentially noisy or dirty environments.
* Manual Dexterity: Excellent hand-eye coordination and fine motor skills for intricate repairs.
* Safety Awareness: Unwavering commitment to safety protocols and procedures, including the use of Personal Protective Equipment (PPE).
5. Personal Attributes & Soft Skills:
* Self-Motivation & Independence: Ability to work autonomously and manage a fluctuating workload effectively without direct supervision.
* Problem-Solving: Exceptional critical thinking and analytical skills to diagnose complex issues efficiently in the field.
* Time Management: Strong organizational skills to prioritize tasks, manage appointments, and complete repairs within estimated timeframes.
* Customer Service: Professional, courteous, and clear communication skills to interact with clients, explain repairs, and build trust.
* Adaptability: Ability to adapt to changing schedules, unexpected repair challenges, and various customer sites.
* Communication: Excellent verbal and written communication skills for documenting repairs, interacting with dispatch, and providing clear explanations to customers.
* Reliability: Punctual and dependable, understanding the critical nature of equipment uptime for clients.
* Attention to Detail: Meticulous in performing repairs, ensuring proper torque, fluid levels, and overall quality of work.
* Professionalism: Maintain a clean work area and professional appearance, representing the company positively.
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