Job Description: Pay Range: $20hr - $30hr Essential Job Duties: Develops knowledge of LMS support model and system functionality. Needs instruction and supervision for day-to-day tasks. Supports more senior LMS administrators. Limited interactions with others to complete work. Receives direction from senior administrative personnel on complex tasks. Helps with basic troubleshooting and support issues and runs reports. Supports tasks as assigned. Ensure the product complies with all global legal and regulatory obligations. Monitoring, follow-up, and close out of LMS support incidents. Complete special projects as assigned. Required Skills and Experience: Basic experience with LMS navigation, issue troubleshooting, and tier 1 support. Experience in customer support or customer service utilizing a support ticketing system. Data entry and software proficiency. Technical troubleshooting knowledge and experience. Interpersonal and analytical skills. bility to learn and grow. Required Education and Training: High school diploma/Secondary Education or equivalent; vocational training and/or on the-job training. Preferred Skills and Experience: Typically requires 0-1 year of related experience; may be a first time role. Cynet Systems
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