Lead / Senior UX Researcher
Irving, TX
Long term contract
We're hiring a Lead / Senior UX Researcher to join the team. In this role, you'll lead experience research initiatives that shape the design of customer-facing and internal digital products. You'll collaborate with cross-functional teams to uncover user needs, influence product direction, and deliver insights that drive innovation.
What You'll Do
Lead end-to-end UX research using qualitative and quantitative methods
Translate complex findings into clear, actionable insights
Collaborate with product, design, and engineering to shape roadmaps
Facilitate workshops and apply service design principles
Present research to stakeholders at all levels with clarity and impact
What We're Looking For
7+ years of UX research experience (B2C and/or B2B), with 3+ years in a senior
or lead role
Strong command of mixed-method research, in-person/remote research, in-
depth-interview/focus group facilitation, survey design, and statistical analysis
Proficiency in a variety of design and research tools, including online research
communities, online surveys, remote research platforms, digital whiteboarding,
video editing, and knowledge repository platforms.
Excellent communication, storytelling, and stakeholder management skills
Bachelor's in HCI, Psychology, Social Sciences, or related field (Master's or PhD a
plus)
Experience with personas, journey maps, service design and workshop
facilitation
Self-starter, able to take minimal direction and expand based on stakeholder
needs
Evidence of continuous learning, inquisitive mindset
Client-service mentality with a desire to build consensus and overcome
objections
Bonus Points
Experience in retail, e-commerce, or convenience tech
Experience in business administration, strategy, and/or marketing
Experience as a visual designer, illustrator, storyboarder, or animator
Consulting background or work with external research vendors
Portfolio or case studies that showcase your experience, skills, and impact
Starting rate is $5-$6 per hour for a 20-hour work week. Kindly read through the qualifications and job scope before submitting your application. Qualifications: Advanced proficiency in English communication, both written and verbal. Strong proficiency in Excel...
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