Help Desk Technician Job at The Solutions Team, Inc., Hattiesburg, MS

cVgxL0dXalo5Um1DZnB6TEtxVWgwRXRBWEE9PQ==
  • The Solutions Team, Inc.
  • Hattiesburg, MS

Job Description

Help Desk Technician

An excellent Help desk technician must have good technical knowledge, must be able to communicate effectively to understand client issues, must possess excellent problem-solving skills and must be able to effectively describe the uncovered solution. They must also be client-oriented and patient to deal with difficult clients. This person must be highly focused, so that they do not stray from the efficient and effective resolution of the client’s issue(s).

The goal is to create noticeable value for TST clients that will help preserve the company’s reputation and business.

Responsibilities:

  • Serve as the first point of contact for clients seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team member(s)
  • Identify and suggest possible improvements on procedures
  • Installs and supports products, processes and hardware related to execution of supported clients’ IT systems and services
  • Promptly and properly document activities and communications associated with clients
  • Must work to complete system checks for TST clients
  • Must complete projects as assigned by Management.

Skills & Characteristics:

  • Ability to work in a fast-paced environment
  • Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
  • Working knowledge of Windows networking and operating systems
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Client-oriented and cool-tempered

Benefits and Perks:

  • 401 K Matching
  • Bereavement Leave
  • Dental, Life, Vision Insurance
  • Health Insurance
  • 10 Paid Holidays
  • Military Leave
  • 108 PTO Hours/year

The Solutions Team is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

The Solutions Team has been recognized by the Mississippi Business Journal the last 5 years for “Best Places to Work in Mississippi”

Our CEO was just recently recognized by MS Business Journal for “2020 TOP CEO’s of Mississippi”

Job Location:

  • Flowood, Mississippi

Pay Range (Depending on Experience) $30,000.00 - $38,000.00

Additional Compensation

401k - 4% Dollar for Dollar Match - $1,520.00

BC/BS Health Insurance - $6,000.00

Cell Phone Allowance - $600.00

KPI/MBO Bonus Plan - $1,500.00

10 Holiday Pay - $1,520.00

Paid Day off for your Birthday - $152.00

104 hours per year of PTO - $1,976.00

Paid Company Retreats

Total Additional Compensation - $13,268.00

Qualifications

  • Bachelor of Science degree in a relevant field
  • Strong technical support and software troubleshooting skills
  • Proficiency in computer management and desktop support
  • Knowledge of Microsoft Office and computer networking
  • Familiarity with VPN, TCP, SCCM, and GPO
  • Experience with Mac OS and Windows operating systems
  • Excellent communication skills and military background preferred

Job Type: Full-time

Pay: $36,400.00 - $50,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • On call

Education:

  • High school or equivalent (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: In person

Job Tags

Holiday work, Full time, Local area, Remote job, Shift work,

Similar Jobs

Allied Universal

Security Officer - Airport Job at Allied Universal

 ...Description Overview Allied Universal, North America's leading security and facility services company, offers rewarding careers that...  ...Healthcare, Education, Government and more. ~ Full time - Airport security - Columbus OH - $19.31 / Hour !~7am - 3pm !~ Weekly... 

Christus Health

Pharmacy Technician I Certified, Pharm General - PRN Job at Christus Health

 ...Description Summary: All pharmacy technicians work under the direction of Clinical Pharmacists to provide pharmacy services with compassion, excellence, and efficiency. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader... 

First Watch Restaurants, Inc.

Dishwasher Job at First Watch Restaurants, Inc.

Overview Our YOU FIRST Philosophy In addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! Thats where our YOU FIRST culture begins each day, we put...

Confidential

Pain Management Physician Job at Confidential

The client is seeking a Double Board-Certified Pain Management Physician to join their growing practice in Arizona. The position offers a Monday to Friday schedule with a competitive compensation package that includes productivity incentives and CME reimbursement. There... 

Bear Creek Golf Complex

General Manager / Director of Golf Job at Bear Creek Golf Complex

Facility Description:Bear Creek Golf Complex is a premier 36-hole public golf facility in Chandler, Arizona, offering a unique inland...  ...and marketing tactics and strategies with sales and marketing director.~This position will require a person with strong verbal and...