Help Desk Technician Job at 24 Seven Talent, Washington DC

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  • 24 Seven Talent
  • Washington DC

Job Description

Contract Service Desk Technician

Pay: $30hr

40 hours a week , M-F

Onsite in Seattle area

Ongoing duration , potential to convert .

Physical Requirements: Must be able to sit for extended periods in front of a screen and occasionally lift up to 50lbs.

Travel requirements: Minimal, local travel

A Seattle skincare company is looking to hire a contract Service Desk Technician to join the team. The Service Desk Technician will provide technical, project, systems, and inventory support to the client’s users and infrastructure.

As a Service Desk Technician, a typical day might include a mix of the following:

  • Ensure users receive a personable, and approachable customer service support in a dynamic setting
  • Collaborate with the IT team to establish necessary processes, procedures, tools, standards, and reporting, always encouraging excellence in execution with a focus on accelerating business needs
  • Communicate effectively with users to identify and resolve technical issues
  • Identify and organize tickets according to service levels and escalate tickets to higher support levels
  • Maintain a Knowledge Base with technical writing skills for documenting technical procedures, system modifications, inventory, and standard operating procedures.
  • Support, modify, and repair computer hardware and software for end users.

What you’ll bring to the table: (Required skills/experience)

  • 1-3+ years in service desk / desktop support role in an enterprise environment
  • Demonstrates a proactive approach while managing competing priorities
  • Service desk knowledge of installation, monitoring and support of modern technologies
  • Knowledge of troubleshooting networking, hardware, and software issues
  • Knowledge of networking and server environments, including Active Directory
  • Proficient knowledge of Windows, Mac, iOS, Android OS etc.
  • Experience supporting systems in the cloud (Office 365, Entra ID)
  • Supporting corporate infrastructure
  • Immaculate patience, friendliness and ability to work with users of varied technical skills
  • Ability to prioritize tasks and respond rapidly to changing demands

What can help you really stand out: (Preferred skills/experience)

  • One or more industry certifications: A+, Network+, Azure Fundamentals
  • Efficient organizational and time management skills
  • Strong interest in continual learning
  • Knowledge of Azure, SaaS, IaaS, Intune etc.
  • Experience in Customer Service or similar industry

Job Tags

Contract work, Local area,

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