Help Desk Specialist Job at Ampstek, Fort Madison, IA

ckhwMEdHalE5aHlCZHBySUtLSWkza2xBV0E9PQ==
  • Ampstek
  • Fort Madison, IA

Job Description

Role :Help Desk /Desktop Support Engineer

Client Name :Siemens Energy

Location :Fort Madison, IA. 52627/KS

Support Day (s) : Mon – Fri 8 hours local business time

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below

technologies:

 Microsoft Client OS (Win10, 11)

 Active Directory & it's services, DHCP, DNS

 Print and File share services

 Hardware Break-fix

 Patch Management

Detailed Job Description

 Possess 5+ years of relevant experience.

 Experience with Microsoft desktop operating system and Windows application deployment, configuration

and management

 Windows Client Administration

 Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers,

scanners, mobile/smart phones) related to desktop infrastructure.

 Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

 Identify, log and resolve technical problems with software applications or network systems

 Identify potential changes and system improvements to present to senior team leaders for consideration and

implementation

 Collaborate with Technology team members to ensure efficient operation of the organization’s desktop

computing environment.

 Where required, administer and resolve issues with associated end-user workstation network software

products.

 Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

 Ensure that work is carried out within agreed service levels and in accordance with department guidelines

 Maintain client databases with up-to-date solutions and clear record of activities

 Explain and document technical issues in a clear way to clients

 Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

 Develop in- depth technical knowledge and domain expertise within End User Computing technologies

 Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent

time management skills

 Strong capabilities in Windows 10 ,11 support, migration & Deployment.

 If necessary, liaise with third-party support and PC equipment vendors.

 Perform related duties consistent with the scope and intent of the position.

 Hands on Experience End to End Desktop/Laptop life cycle management.

 Experience and desire to work in a Global delivery environment

 Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

 ITIL V3

Thank You

Job Tags

Local area,

Similar Jobs

Thrive Skilled Pediatric Care LLC

School Nurse LPN RN Job at Thrive Skilled Pediatric Care LLC

 ...80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pediatric home care, isseeking nurses for client in Winston Salem, NC. Day Shifts Available 7:30AM -2:30PM Apply today, and one of our recruiters will reach... 

Bayone

Junior UX Writer Job at Bayone

 ...within the product's UI.4. Maintain and update the product's copy documentation.Qualifications:1. Minimum 5 years of experience in UX writing, in-product writing, or similar roles.2. Exceptional ability to write clear, concise, and user-centric copy within tight... 

Kittitas Interactive Management

Complex Needs Life Enrichment Coach - Float Job at Kittitas Interactive Management

Summary The primary role of the Complex Life Enrichment Coach (LEC) is to encourage personal growth through goal-based support as well as providing daily living support to KIM clients in their home and in the community. Complex LECs will strive to motivate and encourage...

Walt Disney Imagineering

Senior Mechanical Engineer Job at Walt Disney Imagineering

 ...Required Qualifications & Skills ~6 or more years of work experience in mechanical engineering. ~ Solid understanding of HVAC systems. ~ Solid understanding of compressible fluids such as natural gas, compressed air, steam and cryogenic systems like liquid... 

CEDARS-SINAI

Clinical Research Associate I (Hybrid) Job at CEDARS-SINAI

 ...to commute to our Los Angeles work location a few times per week. If hired you must reside in the commutable area. The Clinical Research Associate I works directly with a Clinical Research Coordinator, Research Program Administrator, or Research Nurse to coordinate...