Job Description

Description We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will provide technical support and troubleshooting services to end users, ensuring seamless operations and a high level of customer satisfaction. This position is ideal for someone with a strong background in IT support and an enthusiasm for resolving technical challenges. Responsibilities: - Respond promptly to help desk tickets, addressing hardware, software, and connectivity issues with professionalism. - Troubleshoot and resolve technical issues related to Microsoft Office Suite and Windows operating systems. - Provide support for printers, audio-visual equipment, and other peripherals to ensure usability. - Assist users with software application problems, including learning and supporting legal-specific applications as needed. - Monitor and resolve performance and connectivity issues on Windows-based systems. - Deliver exceptional customer service while communicating technical solutions in an easy-to-understand manner. - Maintain accurate documentation of technical issues and resolutions within the ticketing system. - Collaborate with team members to identify and implement process improvements for more efficient support. - Stay updated on emerging technologies and tools to enhance support capabilities. Requirements - At least 2 years of experience in a help desk or IT support environment, handling 25-35 issues daily. - Proficiency in troubleshooting and supporting Microsoft Office Suite, including versions 2013, 2016, 2019, and 365. - Strong technical skills in diagnosing and resolving Windows operating system performance and connectivity issues. - Experience with software application troubleshooting; familiarity with legal industry applications is a plus. - Excellent problem-solving abilities and the capacity to work under pressure. - Outstanding customer service and communication skills. - Familiarity with resolving printer, audio-visual, and peripheral device issues. - Ability to document and track incidents effectively using a service desk ticketing system. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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