Job Description

Job Description

Job Description

Salary:

Field Application Scientist (FAS) Pluto C-Free Portfolio

Location

West Coast

Position Summary

Curiox is seeking a Field Application Scientist (FAS) to support the Pluto C-Free portfolio. This entry-level role is ideal for a motivated scientist looking to apply their technical expertise in a customer-facing capacity. The FAS will be responsible for providing technical support, training, and demonstrations of Pluto C-Free solutions, working closely with Sales and Field Service to ensure successful adoption and customer satisfaction. This is a regional position, primarily supporting customers in the Northeast U.S. with limited travel.

Key Responsibilities

• Customer Support & Training
  • Deliver onsite and remote training for customers on the Pluto C-Free platform.
  • Provide technical support during installation, onboarding, and routine use.
  • Address customer questions and ensure a positive experience with the technology.
• Product Demonstrations & Applications Support
  • Conduct product demonstrations for prospective and existing customers.
  • Collaborate with Sales to highlight technical advantages and support adoption.
  • Gather and communicate customer feedback to internal teams to inform product development.
• Operational Support
  • Partner with Field Service Engineers to ensure seamless customer handoffs.
  • Assist with standard operating procedure (SOP) development and technical documentation for Pluto C-Free workflows.
  • Maintain accurate records of customer interactions and demo outcomes.
• Internal Collaboration
  • Work with R&D and Product Management to provide field insights on applications and customer needs.
  • Support cross-functional projects that enhance customer experience and operational efficiency.

Qualifications

• Bachelors or Masters degree in life sciences, biotechnology, or related field.
• Strong scientific background with hands-on laboratory experience (cell biology, immunology, or related fields preferred).
• Excellent communication and presentation skills, with the ability to explain technical concepts clearly.
• Customer-service mindset with strong interpersonal skills.
• Highly organized, self-motivated, and able to manage multiple priorities.
• Ability to travel within the Northeast region (~2530%).
• Previous customer-facing or teaching/training experience a plus but not required.

Key Competencies

• Technical expertise in life sciences applications
• Strong interpersonal and communication skills
• Customer focus and problem-solving ability
• Adaptability in a dynamic, fast-paced environment
• Team-oriented with collaborative mindset

Job Tags

Similar Jobs