Job Description
Salary: $17 - $22
CALL CENTER REPRESENTATIVE
Required Education and Experience
Preferred Education and Experience 2 + Call Center Experience
Call Center Representative
Summary/Objective
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered inside or outside the place of business. Duties may include using telephone, cell phone, or computer to transmit assignments and compiling statistics and reports on work progress.
Essential Functions
- Service Maintenance
Competencies
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Supervisory Responsibility None
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, [7:00 am to 4:00 pm] or [8:00 a.m. to 5 p.m.] or [9:00 a.m. to 6:00 p.m.] or [10:00 a.m. to 7:00 p.m.]. Shift schedule is determined by the needs of the Department. Current need is more at the 9:00 a.m. to 6:00 p.m and the 10:00 a.m to 7:00 p.m. shifts.
There is On-Call Duty on scheduled rotations. Must be able to work overtime.
Travel
No travel is expected for this position.
Required Education and Experience
Preferred Education and Experience 2 + Call Center Experience
Additional Eligibility Qualifications Must be able to type at least 45 words per minute.
AAP/EEO Statement
As an equal opportunity employer, ACS Commercial Services, L.L.C. does not discriminate in its employment decisions on the basis of race, religion, color, national origin, gender, sexual orientation, age, military status, disability, or on any other basis that would be in violation of any applicable federal, state, or local law. Furthermore, ACS Commercial Services, L.L.C. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
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