Customer Service Specialist Job at Ferrellgas, Canton, NY

cVg5MUZXVGI4UnlBZUp2TEtxd3AwVTlKV0E9PQ==
  • Ferrellgas
  • Canton, NY

Job Description

Job Description

Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

 

We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.

 

Benefits

  • Pay from $17.00 per hour based on experience
  • Medical, Dental & Vision
  • Company provided STD, LTD, Life, & AD&D
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness Program
  • Parental Leave Benefit
  • Tuition Reimbursement
  • Employee Referral Program
  • Propane Discounts

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

• Works with customers daily to sustain and improve business relationships.

• Ask probing questions to identify customer issues or concerns.

• Ensures accurate account maintenance and updating of account information.

• Uses next call avoidance technique to mitigate future questions.

• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.

• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.

• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.

• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

• Supports the set-up of new customer accounts.

• Meet or exceed minimum performance standards outlined in company policy.

  • High School Diploma or equivalent.
  • 1 or more year(s) of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

 

Job Tags

Hourly pay, Permanent employment, Full time, Contract work, Work at office, Work visa, Flexible hours,

Similar Jobs

Ace IT Careers

Remote QA Tester at Ace IT Careers Weehawken, NJ Job at Ace IT Careers

Remote QA Tester job at Ace IT Careers. Weehawken, NJ.Launch Your Tech Career as a Remote QA Tester with Top Employers Ace IT Careers...  ...Recent Graduates looking to start a tech career with no coding experience.Career Switchers from non-IT backgrounds seeking job security... 

Marvin

Appointment Setter Job at Marvin

 ...understanding of how people live and work in their homes.Marvin Replacement is our dedicated...  ...conversations into in-home consultation appointments* Set up and maintain professional, eye...  ...,000+ per week, even with a part-time schedule - and there's no cap on bonuses*... 

Carnivore Style

Social Media Assistant Job at Carnivore Style

**Company:** Carnivore Style**Location:** Work From Home (Remote)**Salary:** $3,200 $3,750 per month (depending on experience)**...  ...Overview:** Were seeking a creative and detail-oriented **Social Media Assistant** to help us grow and engage our community. This... 

Jerry's Enterprises Inc.

Jerry's Foods Sanibel - Restaurant Server Hiring Now Job at Jerry's Enterprises Inc.

 ...Location: Jerrys Foods Sanibel Reports to: Deli Manager Classification: Part Time Rate of Pay: Up to $15.00 / hour, based on experience Hours: Sunday - Saturday, varied hours Jerry's work perks: Store Discount Employee Assistance Programs Flexible... 

Sanford Health

Dietitian- Oncology- Bismarck Job at Sanford Health

 ...Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States...  ...and would like to request an accommodation for help with your online application, please call or send an email to . Sanford...