Job Description

Job Description

Customer Service Representative – Hybrid | Portsmouth, NH

9 PERMANENT Openings

$500 sign on bonus

The Nagler Group is excited to be partnering with a client of ours to hire 9 Customer Service Representatives for their Portsmouth, NH office. This is a fantastic opportunity to join a mission-driven organization with excellent benefits, a structured career path, and long-term stability.

What You’ll Do

• Handle inbound calls from policyholders with empathy, and accuracy
• Educate callers, process transactions, and document all interactions in compliance with HIPAA guidelines
• Manage sensitive benefit and claims-related conversations

Work Schedule & Location

• Training: 4 weeks, Mon–Fri, 8:30am–5:00pm, 100% onsite in Portsmouth, NH
• After training: Hybrid schedule (2–3 days onsite per week)
• Hours: 40 hours/week within business hours of 8:00am–7:00pm (Mon–Fri). Shifts are scheduled two weeks in advance and may vary in length (6–8+ hours). Flexibility is key.
• $17–$21/hour (Candidates with 2+ years of call center experience may qualify at the higher end of the range.)
• Permanent, full-time role with outstanding benefits

What We’re Looking For

• High school diploma or equivalent
• 6+ months of high-volume call center experience OR 2+ years of related customer service experience (retail, hospitality, or office-based)
• Strong communication, empathy, and problem-solving skills
• Reliability and flexibility to adjust to varying schedules

What’s In It for You

• 401k: 100% match up to 6% (vests immediately)
• Bonus potential: Up to 7% of salary, based on performance
• Generous PTO: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holiday

These roles will move quickly, and training begins October 31, 2025. If you’re interested (or know someone who might be a great fit), apply today and let’s connect! Please sent resumes to Camie McDonnell at cmcdonnell@naglergroup.com

TNG123

#LI-CM1

Job Tags

Permanent employment, Full time, Work at office, Immediate start, Relocation package, Shift work, 2 days per week, 3 days per week,

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