Job Description

Customer Service Rep Tax (Seasonal, Bilingual: English / Spanish) Remote

The Customer Service Rep Tax (Seasonal, Bilingual: English / Spanish) Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

A new career powered by you. Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Rep Tax (Seasonal, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being, proudly united as "game-changers."

Career growth and personal development. This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of free Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role. As a Customer Service Rep Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experienceswith a smile

Your qualifications. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System: Windows 11+ RAM: 8GB or higher Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) Speeds: 10 mbps download and 3 mbps upload or higher While working, you will be required to hardwire with an ethernet cable High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence

What's in it for you. One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Physical & mental requirements. While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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