Job Description

Position: Change Manager

Location: Atlanta, GA

Summary of Position:

As part of the Operational Excellence team, the Change Manager is an experienced leader responsible for managing transformational change initiatives and driving results through strategic adoption. In this role, you will partner with senior leaders, project teams, and stakeholders to align change efforts with business objectives and organizational culture. You will develop and execute change management strategies, conduct impact assessments, and lead communication and training efforts to ensure smooth transitions, minimize resistance, and deliver measurable business outcomes. Your leadership will be critical to the success of organizational change initiatives and the achievement of long-term strategic goals.

Responsibilities:

• Change Management Planning: Design and execute comprehensive change management strategies aligned with organizational needs and employee impact.
• Communication Planning: Strengthen internal and external communications, ensuring consistent messaging and fostering employee engagement around key initiatives.
• Project Planning: Develop detailed project plans outlining scope, goals, deliverables, resources, budgets, and timelines; ensure quality control throughout the project lifecycle.
• Impact Analysis: Conduct in-depth analyses to identify change impacts, risks, resistance points, and develop proactive mitigation strategies.
• Monitoring and Reporting: Track and report progress against change objectives, measure success metrics, and provide actionable insights to leadership.
• Stakeholder Engagement: Build strong relationships with stakeholders at all levels, capturing feedback and driving active participation in change efforts.
• Training and Support: Design and deliver training programs to equip employees with the knowledge and tools needed for successful adoption.
• Communications Development: Create clear, targeted communications to inform and educate employees about changes and their benefits.
• Documentation Management: Maintain comprehensive project documentation, ensuring transparency and knowledge transfer.
• Continuous Improvement: Identify and implement opportunities to refine and enhance change management practices and methodologies.

Requirements:

• Education: Bachelor’s degree in Business Administration, Organizational Development, Communications, or a related field.
• Experience:
  • 3–5 years of experience in change management, project management, organizational development, or related disciplines.
  • Proven track record of successfully leading and delivering change initiatives in complex environments.

• Skills:
  • Exceptional communication and interpersonal skills.
  • Ability to inspire, influence, and motivate teams through change.
  • Agile, adaptable, and resilient in dynamic and ambiguous environments.
  • Advanced organizational and problem-solving skills.
  • Proficient in project management methodologies (Agile, Waterfall) and tools.

Preferred Qualifications:

• Certifications: Certified Change Management Professional (CCMP) or Project Management Professional (PMP) certification highly desirable.
• Experience:
  • Experience managing change and communication efforts within large or global organizations.
• Skills:
  • Advanced proficiency in data analysis, reporting tools, and change adoption analytics.

Key Competencies:

• Communication: Superior verbal and written communication skills for all stakeholder levels.
• Collaboration: Highly effective team player with cross-functional teams.
• Leadership: Ability to influence, guide, and support stakeholders through change.
• Adaptability: Flexibility to adjust to shifting priorities and evolving circumstances.
• Problem-Solving: Strong analytical skills to diagnose issues and develop effective solutions.
• Resilience: Ability to maintain focus and composure under pressure.
• Time Management: Expert at managing multiple priorities simultaneously.
• Attention to Detail: High standards for quality and accuracy.

Personal Attributes

• Creative storyteller with exceptional project management acumen and a sharp eye for detail.
• Strong presentation skills; able to communicate ideas to both technical and non-technical audiences.
• Proactive self-starter who thrives in collaborative, fast-paced environments.
• Strategic thinker who embraces innovation and creative problem-solving.
• Passionate mentor with a growth-oriented mindset.

Measures of Success

• Achievement of quality, delivery, schedule, budget, adoption, and benefit realization targets for strategic initiatives.
• Demonstrated business impact through change adoption and measurable business outcomes.
• Effective upskilling of staff aligned with new processes, technologies, and solutions.
• Proactive identification and mitigation of blockers, risks, and issues.
• Strong and consistent collaboration with sponsors, leadership, and key stakeholders.
• Continuous improvement of change management processes and best practices.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, climb stairs, sit and use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Must be able to lift up to 10 pounds.

Work Environment/Location:

Office Based. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level may increase in certain areas of the Company locations.

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