Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And thats not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.

What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role

• Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
• Building long-term relationships and providing customer-centric solutions tailored to business needs.
• Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
• Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
• Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1 year of sales experience or 2 years call center experience

Technical Skills

• Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support.
• Proficiency in understanding and explaining business telecom services.

Skills & Abilities

• Strong verbal and written communication skills in English to interact professionally with customers and team members.
• Ability to build long-term customer relationships and consistently achieve sales targets.
• Flexibility to work varied schedules, including nights, weekends, and holidays.
• Empathy and professionalism to handle customer concerns with tact and understanding.

Preferred Qualifications

• Sales knowledge of complex services such as Hosted Voice and Cloud Services.
• Experience with CSG billing software.
• B2B sales experience in telecommunications or premise-based voice and data products.
• 2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs.

WHAT YOULL BRING TO SPECTRUM

Required Qualifications

• Education : High School Diploma/GED or equivalent
• Technical skills : Can effectively trouble-shoot technical problems
• Language : Ability to read, write, speak and understand English
• Skills : Knowledge of Charter Business Internet, video, music, data, and telephone products and services. Knowledge of Business Telecom complexities. Problem solver with effective persuasion skills
• Abilities : Can demonstrate a record of success in your sales career to date. Can empathize with the customer. Ability to work independently; highly motivated and detail-oriented. Can show judgment and initiative. Can communicate in a clear, professional manner. Ability to use computer and software applications (i.e. CSG, Sales force, survey software)
• Working conditions : Office work environment
• Schedule : Monday Friday

Preferred Qualifications

• Call Center Experience in the areas of customer service and or phone/sales 2+ years
• CSG billing software experience preferred
• B2B sales experience
• Telecommunications or Premise Based Voice and Data product sales

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth : The growth of our industry and evolving technology powers our employees careers as they move up or around the company.
• Learning Culture : With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Supportive Teams : Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards : See all the ways we invest in youat work and in life

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SRT100 2025-60125 2025

Here, our employees dont just have jobs, they're building careers. Thats why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here Were committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
SPECTRUM

Job Tags

Hourly pay, Work at office, Local area, Visa sponsorship, Night shift, Monday to Friday,

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