Job Description
Job Description: Compassionate, persistent and assertive Bilingual Scheduling Coordinator will have the overall responsibility of managing client and caregiver schedules to ensure consistent and thorough care is provided to our clients. You will be providing excellent customer service assistance when answering incoming calls from caregivers and clients during operational business hours, a couple nights a week and one weekend a month. You will also be the liaison between internal staff, clients and caregivers. As an integral member of our care team, you will play a crucial role in ensuring that effective and thorough communication is provided to our clients and caregivers with each interaction you encounter, promote client retention and abide by and enforce Delaware Caregivers policies and procedures. Assisting with scheduling conflicts, replacing previously scheduled caregivers when needed and thorough documentation is crucial to this role.
Responsibilities:
Manage and ensure your assigned clients have caregivers assigned to them for all shifts
Communicate with clients via phone call
Communicate with caregivers via phone call, text and email
Document all after hours calls on the designated on-call spreadsheet
Troubleshoot caregiver clock in and out issues
Call and message available caregivers to cover the shift Update clients on scheduling or time concerns Check caregiver notes daily
Respond to caregiver shift concerns
Document client and caregiver concerns
Other duties as assigned
Provide care to clients whom shifts you were unable to fill
Collaborate with on-call Scheduler when needed
Qualifications:
Bachelor degree in Healthcare Administration a plus or Associate degree in Social Sciences
Additional training or certifications in homecare or caregiving is a plus
Empathetic and patient nature, with a genuine passion for helping others
Strong communication skills to interact effectively with clients, family members, and healthcare professionals
Ability to adapt to various situations, prioritize tasks, and respond calmly in emergency situations
Basic computer skills for record-keeping purposes; experience with scheduling applications is a plus
Reliable transportation a must
Must have up-to-date physical, TB test, background check and drug test or willing to undergo each
Strong and effective communication skills
Excellent customer service skills
Must be a team player and able to work independently
Great organization skills, attention to detail and problem solving ability
Proven experience in providing direct care to individuals, preferably in a home or community setting
Reports To: Alternate Director, Executive Director
This is a salaried position
HOURS: 9am - 5pm Monday-Friday; On-call 2 nights a week & 1 weekend a month
Company DescriptionOur goal is to ensure the peace of mind of the families who entrusted their loved ones in our care, so that they will experience a better standard of living in their own homes.
Our goal is to ensure the peace of mind of the families who entrusted their loved ones in our care, so that they will experience a better standard of living in their own homes.
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