Job Description

Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively!

As a Service Customer Representative at our State-of-the-Art Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, retail or call centers then we encourage you to apply today! Previous dealership experience is a plus, but not required.

*No Cold Calling required*

Job Responsibilities:

• Daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments.
• Basic customer service follow-up calls after completion of service visits.
• Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
• Perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle.
• Daily and Monthly performance reporting.

What do we offer?

• Nationally recognized training and tools
• Medical (HMO & PPO), vision, life & Dental
• 401K Retirement
• Newly remodeled & state of the art work space and environment
• Tenured Senior Management

Apply today!

• Strong phone, email and communication skills
• Positive attitude and high energy at all times
• Basic MS Office knowledge; computer software and Internet proficiency
• Professional appearance, verbal/written communication and strong

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