Job Description

Job Description

Job Description

Overview:

As a successful Baseball Operations Intern, you will be responsible for assisting with operations during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from mid-May 2025 to mid-August 2025.

Responsibilities:

• Serve as a Tournament Official, maintaining a working knowledge of rules and procedures, announcing games, and operating scoreboards.
• Assist with rosters, welcome packets, and paperwork before each tournament. 
• Serve as a customer service representative to the coaches/spectators during the event. Answer questions as they pertain to their tournament. 
• Work directly with front office personnel to successfully execute all tournaments.  
• Assist with team registration, opening ceremonies, and skills competitions each Sunday.  
• Perform basic grounds crew duties such as field work and filling water coolers. 
• Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows, and picking up trash. 
• Assist our Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed. 
• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.
• Emulating a positive environment with peers and full-time staff
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.  
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.  

  Qualifications:

Required:

• College student seeking credit or recent college graduate seeking work experience
• Prior experience in a customer service environment
• Outgoing and friendly personality, strong initiative, and high-energy 
• Excellent communication skills
• Strong detail-orientation, with ability to problem-solve
• Ability to multi-task, efficient time-management skills
• Commitment to work long hours, including weekends, depending on business needs
• Positive and effective leadership and customer service skills
• Ability to work in a team environment with a strong work ethic and positive team attitude
• Team player who can listen and learn
• Reliable transportation

Basic understanding of the rules of baseball/softball

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